Refunds and cancellation
Giftaro is software, so there is nothing to ship back. If it is not right for your shop, tell us within 30 days and we return your money. No forms, no restocking fee, no explanation required.
1. The 30-day guarantee
Ask within 30 days of your first purchase and we refund it in full. You do not need to give a reason. We would like to hear one, because it tells us what to fix, but it is not a condition.
The guarantee covers your first purchase of any plan. It is per customer, not per plan, so it cannot be used repeatedly by buying and refunding the same licence.
2. How to request a refund
Email hello@giftaro.co from the address you bought with. Say that you want a refund. That is the whole process. You do not need an order number, but if you want to quote one, it is in your receipt from Freemius and in the Freemius Customer Portal.
We reply within one business day and process approved refunds the same day we reply.
3. How you are paid back
Refunds are issued through Freemius, our reseller, and go back to the original payment method. There is no other option, because that is how card refunds work.
Once we process it, the money typically appears in five to ten business days, depending on your bank. That timing is set by your bank and card network, not by us. If your card was in a currency other than USD, the amount you receive may differ slightly from the amount you paid because of exchange rate movement between the two dates.
4. Renewals
Freemius, our reseller, emails a reminder about 30 days before every annual renewal, so a renewal should never be a surprise. To stop the next one, cancel before the renewal date (section 5).
Renewal payments are not refundable under the licence agreement you accept at checkout. If a renewal charged you by mistake, for example after you asked us to cancel, email hello@giftaro.co straight away and we will look into it.
5. Cancelling a licence
You can cancel at any time in the Freemius Customer Portal, where you sign in with the email address you bought with, or by emailing hello@giftaro.co. There is no cancellation fee and no minimum term beyond the year you have paid for.
Cancelling stops future renewals. It does not end your current term: you keep updates and support until the paid period runs out.
Your gift cards keep working. Giftaro does not disable itself when a licence lapses, and it does not touch your data. Balances, ledger history and issued cards live in your own WordPress database and stay exactly as they are. You stop receiving updates and support, nothing else.
6. Where a refund does not apply
- Requests made more than 30 days after a first purchase, and renewal payments (section 4).
- A second refund on the same licence after one has already been given.
- Cases where the licence key has been shared or misused in breach of the terms of service.
Requirements are listed openly on the pricing page and throughout the site: Giftaro needs WooCommerce, and the point-of-sale features need VitePOS Pro. If you bought without one of those and it turns out you need it, that is still covered by the 30-day guarantee.
7. Billing disputes
If a charge looks wrong, email hello@giftaro.co first. We can almost always sort it out the same day, and it is faster than a chargeback, which takes weeks.
If you do open a chargeback with your bank, it is answered with the transaction record. Where the charge was genuinely ours to refund, we accept it.
Orders are processed by our online reseller, Freemius, Inc., which is the Merchant of Record for our sales. Refunds we approve are issued through Freemius to your original payment method.
8. Physical goods
We do not sell physical goods. Giftaro is delivered as a download with a licence key, so there is no shipping, no returns process and nothing to send back. The physical gift cards Giftaro helps you produce are printed by whichever card printer you choose, and any return policy for those is between you and that printer.