Terms of service

Last updated 19 October 2026

These terms cover your purchase and use of Giftaro, a gift card plugin for WooCommerce. Buying a licence means you accept them. The plugin code itself is licensed under the GPL, as section 2 explains.

1. Who you are contracting with

Giftaro is a product of Virtualix LLC, a company based in Indianapolis, Indiana, United States. In these terms "we", "us" and "our" mean Virtualix LLC. "You" means the person or business buying or using a licence.

You can reach us at hello@giftaro.co. Full contact details are on the contact page.

2. What a licence gives you

A Giftaro licence is an annual subscription to updates and support, not a one-time purchase of software. While it is active you get:

A licence key for up to the number of production sites in your plan: one site on Single, five on Studio, twenty-five on Agency.
Unlimited staging, development and local sites at no extra cost.
Every plugin update released during your term, on the sites where your key is active.
Email support.

Activating your licence on a staging, development or local site is free and does not count toward your plan. These sites are recognised by their address, for example staging.yourshop.com or a .local address; the full list is on the licence page. If your staging copy has an address that is not on the list, email us and we will add a free site to your licence for it.

The Giftaro plugin code is licensed under the GNU General Public License, version 2 or later. The Freemius SDK bundled with it is licensed under the GNU General Public License, version 3. Nothing in these terms limits what those licences let you do with the code.

Your licence key is for your own sites, including client sites you manage. Do not share it, and do not activate it on more production sites than your plan covers. If a key is shared or used beyond its plan, we may deactivate it.

The Giftaro name and logo are not licensed under the GPL.

3. Price, currency and billing

All prices are in United States dollars (USD), regardless of where you are buying from. Plans are billed yearly in advance.

Single: 79 USD per year, 1 production site
Studio: 149 USD per year, 5 production sites
Agency: 299 USD per year, 25 production sites

Our order process is conducted by our online reseller Freemius, Inc. (freemius.com), which is the Merchant of Record for all our orders. Freemius processes your payment, issues your receipts and invoices, calculates and collects any applicable sales tax or VAT, and processes refunds.

Sales tax, VAT or GST may be added at checkout where it is required. Your bank may apply a currency conversion fee if your card is not denominated in USD. That fee is set by your bank, not by us.

4. Automatic renewal

Your licence renews automatically every year on the anniversary of purchase, charged to the payment method on file, until you cancel.

Freemius, our reseller, emails a reminder about 30 days before each renewal, so you can cancel before the renewal date if you do not want to continue. Renewal payments are not refundable; see the refunds page. If we ever change the price of your plan, we will tell you by email before it applies to your renewal.

5. Cancellation

You can cancel at any time, with no cancellation fee, in the Freemius Customer Portal, where you sign in with the email address you bought with, or by emailing hello@giftaro.co. Cancelling stops future renewals.

You keep updates and support until the end of the period you have already paid for. The plugin does not stop working when a licence lapses. Your gift cards, balances and ledger stay exactly as they are, because they live in your own WordPress database. You simply stop receiving updates and support.

6. Refunds

We offer a 30-day money-back guarantee on first purchases. The full policy, including how renewals and disputes are handled, is on the refunds and cancellation page.

7. Support

Support covers installing Giftaro, configuring it, and diagnosing problems with the plugin itself. We aim to reply within one business day.

Support does not cover custom development, building or fixing your theme, work on your server or hosting, or problems caused by other plugins that we cannot reproduce on a clean installation.

8. Your store and your data

Giftaro runs entirely on your own WordPress installation. Gift card numbers, PINs, balances, ledger entries and your customers' details stay on your server. We do not receive them, store them, or have any way to access them.

The only information we hold is your own account, billing and licence information, including the addresses of the sites you activate, as described in the privacy policy.

9. Third-party requirements

Giftaro requires WordPress and WooCommerce. The point-of-sale features require VitePOS Pro, which is a separate product from a separate vendor that you must license yourself. We are not affiliated with those vendors and are not responsible for changes they make to their products.

10. Acceptable use

Do not use Giftaro to break the law, to issue stored value you are not entitled to issue, or in any way that breaches card network rules.

Gift card regulation is your responsibility. Rules on expiry, fees, disclosure and unclaimed balances differ by country, province and state. Giftaro gives you the tools; making sure how you use them complies with the law where you trade is down to you.

11. Changes to the product

We may add, change or remove features as the product develops. We will not remove a feature we have materially advertised during a term you have already paid for without offering you a pro-rata refund for the remainder of that term.

12. Warranty and liability

Giftaro is provided "as is". We do not warrant that it will be uninterrupted or free of errors, or that it will meet every requirement of your business.

To the maximum extent permitted by law, our total liability for any claim relating to Giftaro is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential loss, including lost profits, lost sales or the value of gift cards issued.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, or your rights under consumer protection legislation that applies to you.

13. Changes to these terms

We may update these terms. If a change materially affects your rights we will email active licence holders at least 30 days before it takes effect. The date at the top of this page always shows the current version.

14. Governing law

These terms are governed by the laws of the State of Indiana and the federal laws of the United States that apply there. The state and federal courts located in Marion County, Indiana have exclusive jurisdiction over any dispute, except where consumer protection law gives you the right to bring a claim where you live.